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UTILITY COMPANIES - PRIORITY USER REGISTER

20/1/2015

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Following on from the recent burst water main incident over Christmas, residents are advised that there is a register for vulnerable and priority users who need additional help during a utility outage.  Further information:

1.    Anglian Water – vulnerable customers

 http://www.anglianwater.co.uk/household/special-assistance/watercare/

 

WaterCare is available to a wide range of customers, from nursing mothers with children under the age of one to kidney dialysis patients who have a dialysis machine at home; customers who have sight or hearing difficulties to those who are frail and elderly or classed as disabled.

 

2.    Power – vulnerable customers

 http://www.ukpowernetworks.co.uk/internet/en/power-cuts/priority-services-during-a-power-cut/

By joining the register, you will receive:
✔ A priority phone number that you can call 24 hours a day
✔ A welcome pack with useful advice about preparing for a power cut
✔ Regular text message or phone updates during a power cut
✔ Extra support from the British Red Cross

Who can apply

• Customers who are dependent on medical equipment
• Customers who are chronically ill
• Customers with a disability
• Customers who are visually impaired or blind
• Customers who are hearing impaired or deaf
• Elderly customers
• A nursing or residential home
• Customers with young babies in household
• Any other case that you would like us to consider


 

3.    Gas – vulnerable customers

Unfortunately there is not one point of contact for a similar register if you have a piped Gas supply.  Residents  are advised to contact their supplier directly.

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